Welcome To
Repeat Customers, LLC

Mystery Shopping Services

Customer Service Analysis drives bottom-line performance through insightful, actionable employee/customer interaction. We have all the tools to make your customers keep coming back.
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ABOUT US

We may be new to the Mystery Shopping industry but our parent company Stevendev has been around since 1997. What makes us different from the other mystery shopping companies is that we are small enough to give you personalized services.

We don’t have 100’s of thousands of mystery shoppers working with us that we don’t know, instead we hand-pick all of our associates. Our Mystery Shoppers are detail oriented, highly proficient in following instructions and committed to excellence.

We work with a variety of businesses, from Mom & Pops to Fortune 500 companies in various industries including:

Restaurants & Bars, Department and Specialty Stores, Hotels, Grocery, Convenience and Liquor Stores, Gym and Fitness Centers, Rental Companies, Healthcare Providers, Residential and Commercial Renting, Leasing & Sales, Florists and Gift Shops, Banks and Investment Groups, Automotive Sales and Service, Assisted Living Facilities, and everything in between.

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Our Services

Repeat Customers LLC offers a full range of services

Customer Service Analysis
Providing great customer service is crucial for the long-term development and sustainability of every business. At Repeat Customers LLC, we look at all areas of customer service acrossRead More
Providing great customer service is crucial for the long-term development and sustainability of every business. At Repeat Customers LLC, we look at all areas of customer service across
Product Knowledge Analysis
Your employees’ product knowledge is one of your organization’s most valuable assets. The more knowledge your employees have about the products and services you offer.Read More
Your employees’ product knowledge is one of your organization’s most valuable assets. The more knowledge your employees have about the products and services you offer.
Customer Experience Review
Customer feedback helps to identify where you can make improvements to your products or services, your staffing levels or your business procedures. We’ll find out how yourRead More
Customer feedback helps to identify where you can make improvements to your products or services, your staffing levels or your business procedures. We’ll find out how your
Conflict Resolution Analysis
Conflicts between aggrieved customers and employees can cause lasting problems for your business. Even a one-time incident can spur a customer to give your company a bad.Read More
Conflicts between aggrieved customers and employees can cause lasting problems for your business. Even a one-time incident can spur a customer to give your company a bad.
Customer Retention Intelligence
At Repeat Customers LLC, we identify the best way to increase customer retention along the customer journey. We work with you step-by-step to create a powerful retention strategy.Read More
At Repeat Customers LLC, we identify the best way to increase customer retention along the customer journey. We work with you step-by-step to create a powerful retention strategy.
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Importance Of Customer Service

  • 90% of Americans use customer service as a factor in deciding whether or not to do business with a company
  • Investing in new customers is between 5 and 25 times more expensive than retaining existing ones
  • 58% of American consumers will switch companies because of poor customer service
  • 89% of consumers are more likely to make another purchase after a positive customer service experience
  • After a bad experience a customer tells 13.9 people, of which 3 will not do business with the company
  • After than one bad experience, around 80% of consumers say they would rather do business with a competitor
  • 78% of customers have backed out of a purchase due to a poor customer experience

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